I may have been spoiled by having used printers that have been designed to be driven without much care and then to be serviced easily when something breaks.
This thing has been such a culture shock from the get go. The strongest impression I've gotten is that the people behind this machine have very little interest in 3D printing itself beyond slapping "1200mm/s!" on the box. It has so many quality of life omissions, ranging from abysmal way to load the filament to claiming it runs fine with Orca, but then having their official Reddit customer service account tell people to use their proprietary Windows-only slicer as it "optimises" something that's supposed to fix multi-hour prints failing when this thing runs into firmware issues. Seeing the comments, even their own slicer can't produce G-code that'd work.
It also makes horrible sound and you're suggested to print a silencer part to be placed on the air intake. Then that needs another one on it to make it tolerable. I'm not kidding.