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2025-02-27 21:05:42 UTC

npub1yl…qvz34 on Nostr: Another email with this phrase: “we apologise for any inconvenience”. Don’t ...

Another email with this phrase: “we apologise for any inconvenience”.

Don’t apologize for _any_ inconvenience — just acknowledge that this _is_ inconvenient and say you’re sorry!

(I don’t actually care about my book coming late — I just care about good customer service, and this email missed the mark.)