> I had to go to the office in person with docs, all very tedious.
Not the same office, but similar issue with websites being down, and get this, the office was only open between 1-4pm on Thursdays. It's state government office. They expect everything do be done on their app now. The hold music on the phone is just a voice telling poor people how to get a smarphone, how to get financial aid to pay for the phone service, and how to use their app. It's crazy.
